When I learned that Apple would finally be enabling the iPhone’s FaceTime app to work over mobile connections, I was ecstatic. As someone who is deaf, I could now use this one-touch, always-on video chat app to communicate with friends and family in my natural language: American Sign Language (ASL).
But then I found out that AT&T will block mobile FaceTime unless customers sign up for an expensive unlimited voice plan. I wasn’t thrilled with the thought of having to pay this AT&T “deaf tax” just to use the mobile data I’m already paying for.
It’s disappointing that AT&T is standing in the way of innovation that addresses the needs of its deaf and hard-of-hearing customers. Sometimes it takes a while (and some prodding) for technology and technology companies to catch up to and embrace accessibility. In this case the technology is there, but it’s AT&T that’s throwing up the barrier.
A fascinating consequence of technology. I strongly recommend clicking through to read the rest.